Our Appointment Policy

Due to an increase in unconfirmed/no-show appointments, we reserve the right to cancel your visit if it is not confirmed before our hospital closes the evening before the appointment.

If you reach out to contact us after hours, we ask that you please leave a message specifically stating that YES, you will be there for your appointment, or NO, you will not be able to make it.

If it is the day of your appointment and we have not heard back from you, your appointment will be canceled. We understand that many appointments may have been scheduled months ago, and perhaps your pet no longer needs to be seen. If you are unable to keep your appointment, please call us in a timely manner at (301) 994-9919 so we can give your appointment slot to another pet in need.

As many of you know, we’re an incredibly busy practice! We work very hard to get our clients and their pets in as soon as possible. Our front desk team will be making you aware of our new appointment policy when they reach out to confirm your pet’s next upcoming appointment. Please keep in mind, we contact our clients via phone call, text, and sometimes email in order to confirm appointments.

Please make sure that our team always has your most up-to-date contact information on file.

Thank you for your understanding!