At All Kinds Veterinary Hospital, our goal is to provide exceptional care for your pets while fostering a positive experience for every client. To ensure smooth operations and the highest level of service, we’ve established a few key policies regarding appointments, client etiquette, and prescription refills. These guidelines help us maintain fairness, efficiency, and respect for the needs of all our patients. Thank you for working with us to support a welcoming and effective environment for pets and their families!
Appointment Policy
At All Kinds Veterinary Hospital, we’re committed to providing timely and effective care for all our patients. To ensure this, we’ve updated our appointment policy:
- Confirmation Required: Due to an increase in unconfirmed or no-show appointments, we reserve the right to cancel appointments that are not confirmed before our hospital closes the evening prior.
- After-Hours Confirmation: If you contact us after hours, please leave a clear message confirming whether you’ll attend your appointment.
- Day-of Cancellations: If we have not received confirmation by the day of your appointment, it will be canceled.
We understand that appointments made months in advance may no longer be necessary. If you’re unable to attend, please call us as soon as possible at (301) 994-9919 so we can offer your slot to another pet in need.
Our front desk team will review this policy with you when confirming your appointment, and we’ll make every effort to contact you via phone, text, or email. Please ensure we have your most up-to-date contact information to avoid any confusion.
Thank you for understanding and helping us care for as many pets as possible!
Client Etiquette Policy
A Message to Our Clients
First and foremost, we want to thank the majority of our wonderful clients for your trust, loyalty, and appreciation. Your kindness and understanding mean the world to us!
That said, the COVID-19 pandemic has left a lasting impact on the veterinary industry. Compassion fatigue, burnout, and staffing shortages are challenges we face daily. Despite these hurdles, our team works tirelessly to accommodate as many patients as possible, including reserving limited spots for urgent care cases.
Unfortunately, we’ve seen an increase in hostility, entitlement, and disrespect toward our staff. This behavior is taking a significant toll on our team and has even led to the loss of valued employees.
Effective immediately, we will not tolerate:
- Disparaging or passive-aggressive remarks toward staff or our practice
- Yelling, cursing, or any form of aggression
- Disrespectful behavior during phone calls or appointments
Clients engaging in such behavior will be dismissed from our practice without further warning.
We hope this policy does not affect the majority of our clients, who continue to show patience, compassion, and respect. Let’s work together to ensure a positive experience for everyone. Thank you for your understanding and cooperation.
Refill Request Policy
To ensure your pet doesn’t run out of essential medications, preventives, or prescription foods, please follow these refill guidelines:
- In-House Medications: Allow 3 business days for refills. Requests made Friday-Saturday will be ready by the following Wednesday.
- Special Orders: Allow 10 days for processing and shipping.
- Outside Vendors (Chewy, 1-800-PetMeds, etc.): Allow 10 business days for review and approval.
We recommend monitoring your pet’s supply and placing refill requests early to avoid delays.
Thank you for your understanding and cooperation!
The All Kinds Veterinary Hospital Team